Sales Order Software Overview

Sales order management software provides:

• Call center and web store 
• Real-time global inventory visibility 
• Intelligent binding inventory to demand
• Email alerts for payment 
• Accepting online payments 
• Supply across channels and a single view of demand
• Distributed customer order management 
• Order capturing from multiple channels 
• Mobile tools with the mobile application
• Order status information across multiple channels 
• Securely updating credit card information
• Multiple payment methods (cash, credit, and discount cards)
• Supporting copy requests on the customer invoices 
• Mobile tools with the mobile application
• Complex sourcing and logic performance across all channels

Companies:

• Full control of the pricing and discounting processes. 
• Intelligent workflow for customer order processing. 
• Handling all sales conversations in one place. 
• Real-time access to the sales outstanding. 
• Automatically tracking calls, emails, and progress. 
• Focusing on sales and customer service, not on admin tasks; o indicating actions on which staff should focus to close more sales. 
• Ability to work from anywhere with the mobile application.
• Collecting sales history and other helpful information. 
• A clear understanding of sales priorities; o tamely reminders and notifications. 
• Efficient inventory and warehouse management.
• Effective customizable reporting for a personalized analysis of the sales pipeline.

Customers:

• Purchasing by phone call. 
• Placing orders from a desktop computer or mobile device. 
• Indicating special delivery instructions. 
• Self-service access to order, payment, and delivery information.
• Mobile notifications, reminder emails, alerts about order and payment status. 
• Better customer experience, and more.

Want to know what to do next for making sales more efficient? Sales order software will always give you a clear view of your sales process.

Omnichannel sales order management software enables delivering the customer order with intelligent fulfillment timely. With sales order software, you will be able to provide customers with what they want when they want.

• Collecting customer orders from multiple channels of order capturing: store, route sales, online, and call center.
• Providing customers with product information and alternatives to out-of-stock items. 
• Making better decisions about how to increase sales and perform customer orders.
• Improving personnel efficiency, company profitability, and customer satisfaction.
• Efficient orchestrating sophisticated order processing.
• Meeting high buyer expectations for order fulfillment.
• Delivering excellence in customer service. 
• Improving customer loyalty. 
• Controlling pricing and reducing markdowns.
• Balance fulfillment. 
• Customizing order execution.
• Enables offering customers an accurate date of delivery.
• Viewing, managing, and paying invoices online. 
• Reviewing and printing invoices with the signature proof of delivery. 
• Scheduling alternative locations of sales fulfillment. 
• Reducing shipping costs and total cost-to-serve.
• Increasing cash flow and reducing bad debt.